Refund and Cancellation Policy

In short

Plans never renew or charge you automatically.
You can cancel within 14 days of paying, for any reason.
After that you can stop at any time. A 12-week package refunds the lessons not yet taught; a monthly plan runs to the end of the month you paid for.
Move a lesson with at least 24 hours' notice and we rearrange it.
If we cancel a lesson, you choose a make-up lesson or a refund.
Refunds are paid within 14 days, with nothing deducted.

1. How plans work

You pay for a month or a 12-week package before the lessons in it, which covers you up to a paid-through date. We remind you 5 days before that date. Nothing is charged automatically: if you do not pay for the next period, lessons stop after the paid-through date and you owe nothing more. The consultation and the assessment class before you join are free.

Where this policy refunds lessons, each lesson is worth the price you paid divided by the number of lessons in that period. For example, $360 for 12 weekly lessons is $30 a lesson, and ₦90,000 for a month of four weekly lessons is ₦22,500 a lesson.

2. Cancelling within 14 days

You can cancel within 14 days after the day you pay, without giving a reason. Lessons usually start inside those 14 days, so before the first lesson we ask you to confirm that you want them to start straight away. If you then cancel within the 14 days, we refund everything you paid except the lessons already taught. For example, cancelling a $360 package after two lessons returns $300.

3. Stopping after 14 days

You can stop at any time. On a 12-week package, tell us before a lesson and we refund every lesson left in the package; lessons already taught, and any lesson cancelled with less than 24 hours' notice (section 4), are not refunded. On a monthly plan, the lessons left in the month you have paid for are yours to finish, but are not refunded; simply do not pay for the next month. Either way, if the student is in hospital or there has been a death in the family, we refund the lessons not yet taught.

4. Moving or missing a lesson

Tell us at least 24 hours before the lesson starts and we rearrange it within the period you have paid for. If we cannot, we add it to the end and move your paid-through date on.
With less than 24 hours' notice, or if the student does not join within 15 minutes of the start, the lesson counts as taught.
We never apply this when the student is in hospital or there has been a death in the family, and we are flexible about other genuine emergencies. Just tell us.
In a group class, the lesson goes ahead for the other students, so a missed group lesson is not rearranged. Stopping a group plan follows sections 2 and 3.

5. When we cancel or a lesson goes wrong

If your tutor or EduTrack cancels or misses a lesson, or it cannot go ahead because of a problem on our side, you choose: a make-up lesson at a time that suits you, or a refund of that lesson.
If a lesson falls short of what we promised, tell us within 7 days. We will repeat it, or refund it if a repeat is not practical.
If we ever have to stop teaching your child, we refund every lesson not yet taught.

6. How to cancel or ask for a refund

Email hello@edutrackhub.com or message us on WhatsApp. You can copy this wording:

I am cancelling my lessons with EduTrack Hub. Plan: [plan]. Paid on: [date]. Parent or guardian: [name]. Student: [name].

We confirm in writing within two working days.

7. How refunds are paid

We pay refunds within 14 days of your cancellation, and sooner where we can, the same way you paid: to your bank account for a bank transfer (we will ask you to confirm the account in writing), or back to your card or account for an online payment, where your bank may take up to 10 more working days to show it. We refund in the currency you paid and deduct no fees.

8. Results

Tutoring helps, but we do not guarantee a particular test score or grade. If you are unhappy with progress, talk to us first; you can also stop at any time under this policy.

9. Your legal rights and contact

This policy adds to the rights you have under consumer law where you live. It does not take any of them away. Questions or complaints: hello@edutrackhub.com.